关键词: 危机 , 危机管理 , 混沌情境 , 核心利益相关者 , 契约建构

Abstract: Crisis is a not a tame problem in stable environment but a wicked problem in chaotic situationCrises are much more normal, complex, and interdepend, while the crisis situation becomes much more chaoticThen we need a breakthrough in crisis management research to address the theoretical and practical limitationsWith a qualitative analysis of crisis management cases from 2008 to 2013, this paper proposes an innovative approach to reframe crisis management theory from the perspective of chaos theoryFrom the theory breakthrough side, the traditional crisis management theory pays more attention to management tools and methodsIn contrast, the new theory framework emphasizes on problem cognition and situation analysisThere are three main research conclusionsThe first is that chaotic situation can be analyzed from the perspective of stakeholderSecond, focusing on the contract construction with the core stakeholder is the key to problem solvingAnd last, crisis management is not contract mending but contract reorganizingFrom the practice breakthrough side, this paper builds an evidencebased 3R model, including reduction, recognition and reorganizationThis paper establishes the foundation for crisis management in chaotic situation, and provides a better guide for management practice

Key words: crisis , crisis management , chaotic situation , core stakeholder , contract construction